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How do you ship?

• Customer satisfaction is the most important so we will work with the best shipping partners. However, the shipping partners may not be fixed as well as the shipping time may be changed.

Usually there are 2 main shipping methods we use:

• Standard Shipping
• Express Shipping

Note:

• Sometimes, with some shoe models, Express Shipping method of shipping partners will not be available. We will send you an email to notify about it.
• In addition, there are some areas with limited delivery, we will update these areas soon so you can know if you are in that area or not.

How long will it take to receive my order?

• The products will be produced after your order is paid. This process on average for all products will take 5 - 12 business days. Some products may take longer or faster.
• As soon as the product is finished manufacturing, we will quickly take it to the shipping partners to get it to you soon. The average shipping time will be 8 - 12 business days for express shipping and 12 - 20 business days for standard shipping with all products. This process will depend on the carrier.

Note:

• Our business days are Monday through Saturday.
• Specific production and delivery times for each product will be provided by us in the description of that product.
• We work hard to get packages to you as quickly as possible. During special sales, Scrap Sack Sales, Black Friday weekend or other holiday sales packages may be delayed by a few days.

How will I know my order has been shipped?

• You will receive an email notification to let you know your package is on its way, accompanied with it is a shipping tracking code. You can use it to check the current position of the order.

What are my shipping cost options?

We use flat shipping rate of:

• Standard Shipping: $7.75 for first item and $4.75 for additional item
• Express Shipping: $19.75 for first item and $12.75 for additional item

You will get freeshipp if your order is full $199.95.

Late Deliveries

Our shipping partners will try their best to ensure you receive your order on time, however occasional delays do occur. Cootie Store cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

• Incorrect Address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

Missing Item Policy

• Although we check and double-check orders prior to shipping, mistakes do happen. If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!

If you have any questions about anything here at Cootie Shop we will try to handle the most frequently asked questions below to better assist you. If there is something on your mind that isn’t answered below, feel free to contact us.

What are your clothes made with?

You will find the ingredients for each item listed with the description of the item. We use fabrics that are durable, beautiful, comfortable to wear and easy to clean.

What are my shipping options?

Usually there are 2 main shipping methods with flat shipping rate we use:

• Standard Shipping: $7.75 for first item and $4.75 for additional item - average shipping time will be 12 - 20 business days
• Express Shipping: $19.75 for first item and $12.75 for additional item - average shipping time will be 8 - 12 business days

This doesn’t include our business days processing time

All orders over $199.95 (after any coupons or discounts are applied) receive free shipping!

Please note (if you are a maker ordering tools) that extruder discs are the only items that don't qualify for free shipping.

I have a coupon, but I'm not sure where or how to use it.

Coupons can be applied in your SHOPPING CART. Scroll past the items in your cart and below that you'll see a place to select: coupon code or reward/loyalty points. Select "coupon code" and then enter your code. Proceed through checkout and the discount will apply.

Where can I track my order with a tracking code?

We encourage you to use the official website of your shipping partners, or you can also visit 17track's system. When your order has tracking codes, we'll provide them to you with the shipping partner's name.. Enter your order's shipping tracking code and see where it is now.

I want to make everything with the images I have, can you?

Sure, send me that illustration, we'll make it a reality. Products will be made to your liking and no worries when you don't like them. They will make you happy.

Will paying for my order expose my account information?

The answer is no, we use Paypal as our main payment method. This means that Paypal will help us transact with you. We can't get any information from Paypal, don't worry about it.

Have a questions not address here? Please email cootie store at [email protected] for help!